Structure your contact center with PASS
Combine ticketing, smart routing, and support journeys into a single tool that's compatible with your systems
More than 150 companies around the world trust us for 500+ users
Organize, manage and trace your interventions
Generate, download and share your intervention reports
Assign your customer requests according to the expert
Offer your field teams a quick and accurate diagnosis
How does it work?
An incident occurs?
The PASS takes over to qualify the request
The intelligent routing system goes into action
Technical support and support
Be more efficient
Do more with few resources
Ticketing system with intelligent routing
Take advantage of automatic routing of requests to the most qualified experts.
Prioritize requests based on their urgency.
Track and centralize requests for better visibility.
Allow your customers to schedule an appointment with an expert at a time that is convenient for them.
Sort the source of the request (Tel, Email, Chatbot...).
Your customers can rate the support.
Mention the tickets (open, solved, closed).
Take advantage of the live AI translator for your international customers.
Turn support requests into video assistance sessions, and guide your customers precisely without downloading an application or identifying information.
Autonomous support journey via Chatbot
Our chatbot guides your technicians and customers through a series of questions to diagnose problems independently.
Provide immediate solutions with direct access to technical documentation via PASS.
Integrate the chatbot directly on your website or via QR codes placed on your equipment.
Give your field teams the tools they need to resolve customer issues quickly and effectively.
Seamless integrations with your systems
Kolus integrates with market-leading CRM, CMMS and ERP solutions for centralized management of your data and better collaboration between your teams
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They trust us
“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”
“We were looking for a solution to support our customers and technicians in real time during troubleshooting.”
Kolus nous permet non seulement d’avoir un contact téléphonique avec le client, mais aussi un contact visuel. Cela nous permet immédiatement de mieux comprendre le problème et d’aider le client plus efficacement.
Grâce au PASS Kolus, nous avons réussi à cibler les problématiques des clients. Nous avons mis à disposition pour les utilisateurs des vidéos tutoriels, un parcours d’assistance complet ainsi qu’une relation directe avec les techniciens en visio.
L’utilisation de Kolus nous permet de guider nos clients de façon très intuitive et très pédagogique au service à la fois de notre efficacité et l’optimisation de nos ressources ainsi que la satisfaction de nos clients.
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“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”
“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”
“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”
“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”
“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”
“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”
Do not wait any longer. Start your try it for free today.
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Video assistance that simplifies your customer service. Intuitive, adaptable and scalable.