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Video assistance for your customers' after-sales service.

Visually guide your customers during technical interventions. Much more efficient than a phone call, switch to the connected after-sales service.

Use case

You are ...

Manufacturer

Renter

Distributor

After-sales service

Diagnostic

Technical Assistance Department

Commissioning

Installation

After-sales service

Diagnostic

Technical Assistance Department

Commissioning

Installation

After-sales service

Diagnostic

Technical Assistance Department

Commissioning

Installation

After-sales service

Diagnostic

Technical Assistance Department

Commissioning

Installation

After-sales service

Diagnostic

Technical Assistance Department

Commissioning

Installation

You do not find yourself ? Kolus adapts to many other cases !

Video assistance redesigned for after-sales service

Offer your customers an improved experience during their after-sales service requests.
Thanks to Kolus tools, you teleport your experts to their side.
Technical assistance is much simpler, more efficient and more enjoyable.

Features of Live Assistance

Pointer

Live annotation

Degraded mode

Zoom

Capture

And more ...

Pointer

Guide live with your mouse.

One click to transform a call into video assistance

The Call to Kol feature allows your experts, when they receive a technical call, to transform it into a video assistance. One click only, easy for your experts and clients.

Receive a call

Your customers contact you by phone, as usual.

Create a Kol

Your expert identifies that it will be easier to intervene remotely with our live assistance solution.
In one click the customer receives an SMS with a link. There is nothing to install.

You are in communication

Your expert accesses your clients view and is teleported next to him.

The live assistance starts.

You want to schedule a demo ?

Create the Assistance Path that matches your customers

The PAss (Assistance Path) is the path that you will have created and that your client will follow in order to start technical assistance with your experts.

PAss

Kolbot

Your Assistance Path

Set up the questions, steps and choices your client must make in order to put them in touch with the most relevant expert.

Add bricks to your PAss in order to deliver ever more efficient customer service :

Message and open question

Multiple choice question

Identity (name, first name, phone, email)

Language and localization

Appointment

Live assistance

Feedback

Give a quick access to your after-sales service

Your customers will access your connected after-sales service as easily as possible.
Faster than a phone call and much more efficient.

QRcode

Place them on your machines or in factories, this is a quick and easy way for your customers to access your experts.

Banner / CTA

On the contact page of your website, or on the software embedded in your machines, provide quick access via a visual banner or a Call to Action.

Custom url

Define specific URLs for your customers to track their requests. So your customers don't need an account.

Quick smartphone access

Your customers can add, on the home page of their smartphone, a quick access to your after-sales service (easy, no installation from the store).

Manage your kols and measure the performance of your after-sales service

Thanks to the kanban view and the associated filters, have a clear and fast overview of your kols. The dashboard allows you to better understand the performance of your after-sales service.