Video assistance for your after-sales service
Centralisation et catégorisation des échanges
Réception et gestion des demandes clients
Visio-assistance
Prise en main à distance sécurisée
Chatbot IA pour automatiser le support
Trusted by over 150 companies globally to support over 500 users.
Kolus is tailored to meet the specific needs of professionals
Enhance your after-sales service and ensure an exceptional customer experience
Intuitive interface
Kolus is user-friendly for everyone, including beginners
Cost Savings
Reduce service costs and boost productivity with improved first-call resolution
Remote support
Assist your customers instantly and efficiently without travel.
Reduction of after-sales service costs
Increased first call resolution rate
Improvement customer satisfaction
Discover our solutions
Optimize the performance of your after-sales service
Fast incident resolution
Precise annotation tools
Stable even on poor internet connection
Intuitive user interface
Communications Secured
Advanced ticketing system for complete control
Follow-up comprehensive of actions
Optimized ranking and qualification
Search made easy by filters
Optimization through data analysis
Proactive problem detection
Integrated knowledge management system
Create a knowledgebase complete and easy to access
Enable self-diagnosis for your users
Quickly access key information with a simplified search
Boost the efficiency of your teams
Increase initial resolution rates and build customer loyalty
RealWear for premium hands-free support
Instant and visual access to data
Interact with voice commands hands-free
Collaborate effectively live and remotely
Improve the safety and efficiency of operations
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Choose Kolus to transform your after-sales service into a center of performance and profitability.
Our integrations
Kolus integrates with market-leading CRM, CMMS and ERP solutions for centralized management of your data and better collaboration between your teams
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They trust us
“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”
“We were looking for a solution to support our customers and technicians in real time during troubleshooting.”
Grâce au PASS Kolus, nous avons réussi à cibler les problématiques des clients. Nous avons mis à disposition pour les utilisateurs des vidéos tutoriels, un parcours d’assistance complet ainsi qu’une relation directe avec les techniciens en visio.
L’utilisation de Kolus nous permet de guider nos clients de façon très intuitive et très pédagogique au service à la fois de notre efficacité et l’optimisation de nos ressources ainsi que la satisfaction de nos clients.
“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”
“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”
“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”
“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”
“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”
“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”
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Video assistance that simplifies your customer service. Intuitive, adaptable and scalable.