Video assistance for manufacturers & construction

In case of a failure or incident, connect experts, field technicians, and customers in real time for quick and effective resolution.

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Trusted by over 150 companies globally to support over 500 users.

USE CASES

A complete solution for industrial and construction needs

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Multi-site support

For businesses with multiple production sites and centralized expertise in a specific location, video assistance enables direct support to other sites.
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Internal assistance from your technicians

Offer direct support to your technicians for interventions on external equipment or to effectively train your employees.
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Diagnosing and troubleshooting your customers remotely

In the event of a failure, the technician accurately assesses the intervention request, enabling them to either assist the customer remotely with visual guidance for immediate troubleshooting or plan an on-site intervention with the appropriate parts.
a few key figures
+40%
%

Reduction of after-sales service costs

+30
%

Increased first call resolution rate

+49
%

Improvement
customer satisfaction

Optimize your field interventions for unprecedented performance

Effectively manage your remote support operations

  • Send a simple link by SMS or email to start video assistance without downloading.

  • Assist your technicians and customers with your video assistance solution dedicated to industrial technical support with advanced functionalities.

Traceability of interventions

  • Collect and centralize all the information related to your interventions, including photos, videos, reports and comments.

  • Accurately monitor the progress of work and have a complete audit trail for better analysis and informed decision-making.

Plusieurs personnes sur un chantier en gilet jaune et orange

A video assistance solution designed for the industrial and construction sectors

  • Optimize your interventions through real-time communication with your teams in the field thanks to video assistance.

  • In the event of a weak connection, activate degraded mode to maintain the connection with your interlocutor.

Enhanced security for your support operations

  • Maintain control of your confidential information by hosting data on a secure instance located in Paris.

  • Benefit from a GDPR-compliant platform and end-to-end encryption to protect your sensitive data.

un homme avec le sourire

Effectively manage your remote support operations

  • Send a simple link by SMS or email to start video assistance without downloading.

  • Assist your technicians and customers with our video assistance solution dedicated to industrial technical support with advanced functionalities.

Traceability of interventions

  • Collect and centralize all the information related to your interventions, including photos, videos, reports and comments.

  • Accurately monitor the progress of work and have a complete audit trail for better analysis and informed decision-making.

image produit
Un homme en gilet orange devant une plaine verte

A video assistance solution designed for the industrial and construction sectors

  • Optimize your interventions through real-time communication with your teams in the field thanks to video assistance.

  • In the presence of a weak connection, activate the “degraded” mode to maintain the link with your interlocutor.

Increased security for your support operations

  • Stay in control of your confidential information by hosting our data on a secure instance located in Paris.

  • Benefit from a GDPR-compliant platform and end-to-end encryption to protect your sensitive data.

un homme en sav
fleche
fleche
In a few key figures

They trust us

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

Author name
workstation

“We were looking for a solution to support our customers and technicians in real time during troubleshooting.”

Author name
workstation
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Grâce au PASS Kolus, nous avons réussi à cibler les problématiques des clients. Nous avons mis à disposition pour les utilisateurs des vidéos tutoriels, un parcours d’assistance complet ainsi qu’une relation directe avec les techniciens en visio.

Anthony Lubin
Directeur Technique chez FASSI

L’utilisation de Kolus nous permet de guider nos clients de façon très intuitive et très pédagogique au service à la fois de notre efficacité et l’optimisation de nos ressources ainsi que la satisfaction de nos clients.

Hervé MAO
Président ADVINEO

“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”

Denis Autran
Maintenance Department Manager

“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”

Gilles Payet-Burin
Technical Support Manager

“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”

Christophe Blaineau
Technical manager

“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”

Sébastien Utard
After-sales manager

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

Michael Hinterberger
Training team leader

“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”

Eric Rat
Process and Technical Support Manager

Don't wait any longer—try it for free today.

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