Video assistance for telecoms

Provide your customers with a personalized, efficient, and human experience, whether you are an internet service provider, telephone operator, or hardware manufacturer.

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Trusted by over 150 companies globally to support over 500 users.

USE CASES

A complete solution for telecom needs

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Diagnosis before intervention

Plan your interventions with full knowledge of the facts and optimize the time of your technicians.
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Remote technical support

Walk customers through resolving issues step-by-step, minimizing unnecessary technician visits.
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Remote customer support

Deliver responsive and personalized after-sales service with video assistance.
a few key figures
+40%
%

Reduction of after-sales service costs

+30
%

Increased first call resolution rate

+49
%

Improvement
customer satisfaction

Transform your customer support with video assistance

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Enhance your customer experience

  • Send a link via SMS or email to guide your customers in real-time through troubleshooting, whether it’s equipment setup, connection issues, or technical diagnostics.

  • Video assistance enables direct, visual communication that reassures customers and builds their confidence.

Optimize your resources

  • Focus on remote resolutions for straightforward issues and streamline technician management.

  • Plan and optimize interventions according to the complexity of incidents and technician expertise.

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Ensure traceability and follow-up of interventions

  • Track incident progression and solutions at each stage with our integrated ticketing system.

  • Equip your teams with a unified view of interventions for easier collaboration.

  • Leverage collected data to enhance customer support and prevent recurring issues.

Showcase your expertise and your team's skills

  • Acknowledge and foster the expertise of your technicians and advisors.

  • Highlight your company’s dedication to delivering excellent service.

  • Guide customers through troubleshooting procedures and provide tailored advice.

Un homme et une femme au travail en train de regarder une tablette
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Enhance your customer experience

  • Send a link by SMS or email and guide your customers in real time to solve their problems, whether they are equipment configuration, connection problems, or technical diagnostics.

  • Video assistance allows direct and visual communication that reassures and gives your customers confidence.

Optimize your resources

  • Prioritize remote resolution for simple problems and optimize the management of your technicians.

  • Plan and optimize interventions based on the complexity of incidents and the skills of your technicians.

Un homme en train de sourire qui regarde l'objectif de la camera
image produit

Ensure traceability and follow-up of interventions

  • Follow the evolution of incidents and the solutions provided at each stage thanks to our integrated ticketing system.

  • Your teams have a shared vision of interventions and can collaborate more easily.

  • Use the data collected to optimize your customer support and prevent recurring incidents.

Promote your expertise and the know-how of your teams

  • Recognize and encourage the expertise of your technicians and advisors.

  • Emphasize your company's commitment to providing excellent service.

  • Guide your customers through troubleshooting procedures and offer them personalized advice.

Un homme et une femme au travail en train de regarder une tablette
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In a few key figures

They trust us

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

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workstation

“We were looking for a solution to support our customers and technicians in real time during troubleshooting.”

Author name
workstation
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Grâce au PASS Kolus, nous avons réussi à cibler les problématiques des clients. Nous avons mis à disposition pour les utilisateurs des vidéos tutoriels, un parcours d’assistance complet ainsi qu’une relation directe avec les techniciens en visio.

Anthony Lubin
Directeur Technique chez FASSI

L’utilisation de Kolus nous permet de guider nos clients de façon très intuitive et très pédagogique au service à la fois de notre efficacité et l’optimisation de nos ressources ainsi que la satisfaction de nos clients.

Hervé MAO
Président ADVINEO

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

Michael Hinterberger
Training team leader

“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”

Sébastien Utard
After-sales manager

“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”

Eric Rat
Process and Technical Support Manager

“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”

Denis Autran
Maintenance Department Manager

“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”

Christophe Blaineau
Technical manager

“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”

Gilles Payet-Burin
Technical Support Manager

Don't wait any longer—try it for free today.

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