Video assistance for retail chains

Kolus nous permet non seulement d’avoir un contact téléphonique avec le client, mais aussi un contact visuel. Cela nous permet immédiatement de mieux comprendre le problème et d’aider le client plus efficacement.

Grâce au PASS Kolus, nous avons réussi à cibler les problématiques des clients. Nous avons mis à disposition pour les utilisateurs des vidéos tutoriels, un parcours d’assistance complet ainsi qu’une relation directe avec les techniciens en visio.

L’utilisation de Kolus nous permet de guider nos clients de façon très intuitive et très pédagogique au service à la fois de notre efficacité et l’optimisation de nos ressources ainsi que la satisfaction de nos clients.

“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”

“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”

“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”

“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”