Video assistance for your insurance services

Simplify and accelerate policyholder procedures by providing remote expertise.

Toit de maison en travaux

Trusted by over 150 companies globally to support over 500 users.

USE CASES

A complete solution for the insurance industry

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Remote expertise for claims

Enable your adjusters to assess damages remotely, collect evidence, and initiate the claims process without delay.
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Audits and inspections

Allow your experts to conduct virtual inspections of properties to identify potential risks before issuing an insurance policy.
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Assistance in case of failure

Provide remote troubleshooting for policyholders in the event of a household appliance or vehicle breakdown.
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Policyholder support and dispute resolution

Assist policyholders with their administrative procedures in case of disputes.
a few key figures
+40%
%

Reduction of after-sales service costs

+30
%

Increased first call resolution rate

+49
%

Improvement
customer satisfaction

Boost the responsiveness of your advisers with Kolus

Un mecanicien devant une voiture

Enhance your policyholder experience

  • Simplify and expedite procedures by offering direct and visual communication with advisors.

  • Increase policyholder satisfaction by providing proactive and responsive service.

  • Personalize the policyholder experience by tailoring communication to the specific needs of each individual.

Reduce operational expenses

  • Minimize travel and expertise costs by conducting remote assessments.

  • Optimize advisor time by enabling them to handle multiple requests simultaneously.

  • Shorten case processing times through direct and visual communication with policyholders.

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Accelerate your processing times

  • Conduct assessments more quickly and easily with video expertise.

  • Validate claims in real time with instant transmission of photos and documents.

  • Speed up policy renewals and new contract sign-ups with video expertise.

Facilitate dispute management

  • Strengthen trust and rapport with policyholders through video expertise.

  • Enhance understanding of contentious situations through direct observation of the policyholder's environment.

  • Find solutions more quickly and easily by collaborating with policyholders via video expertise.

Une femme avec les cheveux bouclés en train de travailler
Un mecanicien devant une voiture

Improve your
customer experience

  • Simplify and speed up the procedures of your customers by offering direct and visual communication with advisors.

  • Increase customer satisfaction by offering proactive and responsive service.

  • Personalize the customer experience by adapting communication to the specific needs of each customer.

Reduce operational expenses

  • Reduce travel and expertise costs by carrying out remote interventions.

  • Optimize the time of your advisers by allowing them to process several requests simultaneously.

  • Reduce case processing times through direct and visual communication with your customers.

Image produit
Un homme en gilet orange devant une plaine verte

Accelerate your processing times

  • Carry out expertise more quickly and easily thanks to video assistance.

  • Validate claims in real time thanks to the instant transmission of photos and documents.

  • Accelerate the re-subscription of new contracts thanks to video assistance.

Develop a relationship of trust with your tenants

  • Intuitive platform for renters to easily submit support requests

  • Collect feedback after each intervention and analyze your key satisfaction indicators (NPS, CSAT, etc.)

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In a few key figures

They trust us

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

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“We were looking for a solution to support our customers and technicians in real time during troubleshooting.”

Author name
workstation
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Grâce au PASS Kolus, nous avons réussi à cibler les problématiques des clients. Nous avons mis à disposition pour les utilisateurs des vidéos tutoriels, un parcours d’assistance complet ainsi qu’une relation directe avec les techniciens en visio.

Anthony Lubin
Directeur Technique chez FASSI

L’utilisation de Kolus nous permet de guider nos clients de façon très intuitive et très pédagogique au service à la fois de notre efficacité et l’optimisation de nos ressources ainsi que la satisfaction de nos clients.

Hervé MAO
Président ADVINEO

“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”

Sébastien Utard
After-sales manager

“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”

Christophe Blaineau
Technical manager

“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”

Denis Autran
Maintenance Department Manager

“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”

Gilles Payet-Burin
Technical Support Manager

“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”

Eric Rat
Process and Technical Support Manager

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

Michael Hinterberger
Training team leader

Don't wait any longer—try it for free today.

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