“We make advanced technologies accessible to all professionals, by designing intuitive and effective solutions.”
Our partners
About Kolus
At Kolus, our journey is rooted in the real-world experiences and challenges of our customers. Drawing from a deep understanding of industry needs, Kolus was founded in 2022 in Lyon, with a commitment to continuous innovation.
We believe that advanced technological solutions, particularly in the realm of video expertise, are crucial for delivering quality technical support, solving problems efficiently, reducing operational costs, and enhancing responsiveness, all while minimizing environmental impact. Kolus was born from this vision, crafted to offer tailored solutions for professionals looking to transform their after-sales service into a strategic asset.
Democratising access to advanced technologies for service professionals
Founded in 2022 in Lyon, Kolus specializes in video expertise for technical support and after-sales service, with solutions designed to meet industrial needs.
Our ambition is to democratize the use of advanced technologies for professionals by making them intuitive and effective. With a strong commitment to security, we ensure data protection, with all data exclusively hosted in France.
Kolus represents innovation in customer interaction, enhancing communication and optimizing responsiveness while maintaining a focus on sustainability.
They trust us
“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”
“We were looking for a solution to support our customers and technicians in real time during troubleshooting.”
Kolus not only allows us to have telephone contact with the customer, but also visual contact. This immediately allows us to better understand the problem and to help the customer more effectively.
Thanks to the PASS Kolus, we have succeeded in targeting customer problems. We have provided users with video tutorials, a comprehensive support path as well as a direct relationship with video technicians.
The use of Kolus allows us to guide our customers in a very intuitive and very educational way in the service of both our efficiency and the optimization of our resources as well as the satisfaction of our customers.
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“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”
“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”
“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”
“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”
“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”
“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”
The Kolus universe in figures
7 years of experience
With 7 years of experience in developing tools dedicated to technical support, we work hand in hand with our users to provide them with a smooth and pleasant experience.
12 collaborators
Located in Lyon, Kolus employs 12 people based in France and abroad.
+150 client companies
Kolus has more than 150 companies supported, in France and abroad.
Made in France
100% made in France, all data is hosted in France.
Experience innovation on a daily basis in a start-up with accelerated growth
Join a dynamic and committed team, where a balance between professional and personal life is essential. Benefit from development opportunities at the heart of an innovative start-up, recently supported by prestigious investors in 2024.
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Video assistance that simplifies your customer service. Intuitive, adaptable and scalable.