Video assistance for the real estate sector

Optimize your operations, enhance tenant satisfaction, and reduce unnecessary travel for your experts with video expertise.

Image produit

Trusted by over 150 companies globally to support over 500 users.

USE CASES

The comprehensive digital solution for the real estate sector

icon

Property inspections

Create comprehensive inventories and achieve greater accuracy with geotagged photos and annotations.
icon

Complaints management

Conduct remote diagnostics with video expertise to quickly and efficiently resolve tenant complaints.
icon

Remote site monitoring

Enable clients and project managers to oversee construction progress remotely with video expertise.
icon

Technical support and troubleshooting

Provide tenants with remote technical assistance for straightforward issues.
a few key figures
+40%
%

Reduction of after-sales service costs

+30
%

Increased first call resolution rate

+49
%

Improvement
customer satisfaction

Maximize tenant satisfaction and empower your teams with Kolus

Optimize your property management

  • Streamline the handling of maintenance and support requests with our ticketing solution.

  • Centralize and track all tenant interactions in one place, from the initial contact to final resolution.

  • Assign tasks to the most qualified teams or experts for swift and effective outcomes.

Accelerate your intervention procedures

  • Launch video expertise sessions with a single click.

  • Send a link via SMS or email to tenants to initiate a video expertise session in seconds.

  • Collaborate in real-time with tenants to identify issues and quickly find solutions.

Un homme en sav

Optimize your resources

  • Monitor scheduled interventions and emergencies in real-time with our intuitive dashboard.

  • Identify areas for improvement and optimize resource allocation.

  • Focus your teams on high-value interventions.

Build a relationship of trust with your tenants

  • Provide an intuitive platform for tenants to easily submit support requests.

  • Gather feedback after each intervention and analyze key satisfaction metrics (NPS, CSAT, etc.).

Une femme en train de travailler sur son ordinateur
Image produit

Optimize the management of your real estate

  • Optimize the management of your maintenance and assistance requests with our traceability solution.

  • Centralize and track all interactions with your tenants in one place, from the first call to the final resolution.

  • Assign requests to the most competent teams or technicians for a quick and effective resolution.

Accelerate your intervention procedures

  • Start video assistance sessions in one click.

  • Send a link by text message or email to your tenants to start a video assistance session in seconds.

  • Collaborate in real time with your tenants to identify problems and find solutions quickly.

Un homme en sav
image produit

Optimize your resources

  • Follow scheduled interventions and emergencies in real time using our intuitive dashboard.

  • Identify areas for improvement and optimize the allocation of your resources.

  • Focus your teams on value-added interventions.

Develop a relationship of trust with your tenants

  • Intuitive platform for renters to easily submit support requests

  • Collect feedback after each intervention and analyze your key satisfaction indicators (NPS, CSAT, etc.)

Une femme en train de travailler sur son ordinateur
fleche
fleche
In a few key figures

They trust us

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

Author name
workstation

“We were looking for a solution to support our customers and technicians in real time during troubleshooting.”

Author name
workstation
icon
icon

Grâce au PASS Kolus, nous avons réussi à cibler les problématiques des clients. Nous avons mis à disposition pour les utilisateurs des vidéos tutoriels, un parcours d’assistance complet ainsi qu’une relation directe avec les techniciens en visio.

Anthony Lubin
Directeur Technique chez FASSI

L’utilisation de Kolus nous permet de guider nos clients de façon très intuitive et très pédagogique au service à la fois de notre efficacité et l’optimisation de nos ressources ainsi que la satisfaction de nos clients.

Hervé MAO
Président ADVINEO

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

Michael Hinterberger
Training team leader

“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”

Sébastien Utard
After-sales manager

“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”

Eric Rat
Process and Technical Support Manager

“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”

Denis Autran
Maintenance Department Manager

“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”

Christophe Blaineau
Technical manager

“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”

Gilles Payet-Burin
Technical Support Manager

Don't wait any longer—try it for free today.

logo kolus
Newsletter subscription
Stay up to date with the latest customer service trends
Thanks! Your quote has been received!
Oops! Something went wrong while submitting the form.
logo la french techLogo la french fab
No items found.