Acces Industrie & Kolus
Présentation
Acces Industrie stands out as a leader in the rental and sale of equipment for professionals, offering a wide range of equipment intended for work at height and the specific needs of its customers in various sectors of activity. Based on the principles of innovation, safety and efficiency, Acces Industrie is committed to providing reliable and efficient solutions for all construction, maintenance and logistics projects. By placing customer satisfaction and responsiveness at the heart of its strategy, the company affirms its role as a privileged partner for demanding professionals.
equipped experts
interventions per year via Kolus
savings thanks to +200 trips avoided
La problématique
Acces Industrie faces the challenge of rapidly diagnosing and resolving technical problems encountered by its customers, while minimizing the impact on their business. The need to guide the user effectively and intuitively for rapid troubleshooting or accurate diagnosis requires a solution capable of providing a clear and detailed vision of the equipment concerned.
La solution Kolus
To meet the challenge, Acces Industrie adopted the Kolus video assistance solution, after tailor-made adjustments to the tool. This collaboration made it possible to set up an easy-to-use interface, both for internal teams and for end customers. Thanks to Kolus, Acces Industrie experts can not only visualize the equipment concerned in real time, but also listen to the noises emitted and take live photos, thus enriching the diagnosis. The smooth sharing of information between the hotline service and technicians in the field optimizes interventions and reinforces the effectiveness of technical support.
“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”
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