Energy Observer & Kolus
Présentation
EODev (Energy Observer Developments) innovates in the field of energy transition by designing environmentally friendly energy production solutions. Committed to the development of clean and sustainable technologies, EODev promotes the integration of efficient and autonomous energy systems, thus actively contributing to the reduction of the carbon footprint. By placing technology at the service of ecology, EODev plays a key role in the global energy transformation, offering innovative and reliable products.
interventions carried out
breakdowns resolved independently on the PASS
customer satisfaction
La problématique
EODev was looking for a solution to remotely manage technical support and secure the process of commissioning its products. With an international network of distributors, the challenge was to digitize the after-sales strategy to guarantee effective and globally accessible support.
La solution Kolus
EODev selected Kolus for its ease of deployment and its integrated approach. Kolus made it possible to quickly familiarize EODev's network of international distributors with a unique application, reinforcing the company's commitment to a digitalized after-sales service strategy. In addition, EODev has set up the Kolus “Assistance Course”, an innovative QR code system affixed to its equipment. This journey allows customers and teams in the field to scan the QR code to access a chatbot guiding the user through a series of predefined questions to precisely diagnose the problem encountered. After the diagnosis, the user receives the appropriate documentation to attempt to solve the problem independently. If necessary, a direct connection with an EODev expert is established for more in-depth support, allowing communication by messages, photo uploads and, if necessary, video assistance.
“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”
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