Liebherr & Kolus
Présentation
Liebherr, a recognized giant in the manufacture of heavy equipment for the construction, aerospace, logistics and beyond sectors, stands out for its commitment to innovation, quality and reliability. Since its establishment, Liebherr has constantly pushed the limits of technology to meet the complex requirements of its customers around the world. Building on a tradition of excellence and a constant search for performance, Liebherr strives to improve the operations and productivity of its customers, while respecting the principles of sustainable development.
customer satisfaction
trips avoided per year
Technician training time
La problématique
In a context where time is a critical factor, Liebherr sought to optimize its technical support to offer real-time assistance to its customers and technicians during troubleshooting interventions. The objective was to find an effective solution that would allow instant communication, without technical or logistical constraints, to speed up the diagnosis and repair process.
La solution Kolus
Kolus has become the perfect answer to the specific needs of Liebherr. The Kolus video assistance platform eliminates the need for prior installation, making immediate communication possible via a simple link shared by SMS. This ease of access is complemented by the ability to exchange documents in real time and to interact with images filmed directly on the equipment, which is a major asset both for the Liebherr team and for its customers. In addition, Kolus's chat archiving function offers the possibility of resuming troubleshooting where it left off, thus ensuring seamless continuity and efficiency in technical support.
“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”
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