TEMMA & Kolus
Présentation
TEMMA, experts in the integration of bottling lines, is recognized for the precision and innovation of its solutions, serving industries such as food and pharmacy. Based on the commitment to offer reliable and efficient systems, TEMMA integrates the most advanced technologies to meet the specific requirements of each customer. With an extensive network of partners, TEMMA offers tailor-made installations that optimize the production processes of its customers in France.
telephone problem solving
Increased customer satisfaction
Flights from Kolus
La problématique
Faced with the challenge of maintaining optimal efficiency of its bottling lines installed globally, TEMMA was looking for a solution that would minimize on-site interventions, which are often costly and logistically complex, while improving the responsiveness of its technical support. The objective was twofold: to reduce unexpected downtime and to increase the autonomy of users in the daily management of their equipment.
La solution Kolus
To meet these challenges, TEMMA has integrated Kolus's video assistance solution, making it possible to digitize and centralize the management of its after-sales service. This intuitive platform facilitates real-time communication with customers and technicians, making remote diagnostics faster and more accurate. The adoption of this technology has transformed the way TEMMA interacts with its facilities.
Kolus not only allows us to have telephone contact with the customer, but also visual contact. This immediately allows us to better understand the problem and to help the customer more effectively.
Don't wait any longer—try it for free today.
