Veolia & Kolus
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Présentation
Founded in 1853, Veolia is positioned as a major player in the optimized management of resources on a global scale. Specializing in water, waste and energy management, this French company is committed to providing innovative solutions for the sustainable development of cities and industries. With a strong presence in more than 50 countries, Veolia aims to meet the major challenges of access to resources and the preservation and renewal of available resources. Through its commitment to innovation and respect for the environment, Veolia plays a crucial role in promoting a circular economy, helping its customers achieve greater energy efficiency and reduce their environmental impact.
tons CO2E saved
trips avoided per year
First call resolution rate
La problématique
At Veolia, the challenge is twofold: to minimize their environmental impact by reducing physical travel and to optimize the time of their teams in the field. In a world where operational efficiency is key, it is crucial to find innovative ways to remotely guide employees during interventions, especially when on call or when members of other departments or new collaborators are involved. The search is moving towards a simple and intuitive solution for immediate deployment.
La solution Kolus
To meet these challenges, Veolia has integrated the Kolus video assistance solution, a strategic choice that makes it possible to remotely guide teams in the field by expert referents, thus significantly reducing travel. This transversal approach has also optimized on-call support, including employees from other departments and recently recruited staff. The Kolus tool was implemented quickly and easily, without requiring extensive training for users, thus offering significant advantages in terms of operational efficiency and reduction of environmental impact.
“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”
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