Exploit the full potential of video assistance with flexible offers adapted to your needs.

From 1 to more than 20 users, discover our 3 modular offers that can be adapted to your specific needs.

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Essential

75€
Paid annually
/user/month
  • 1 user only
  • Access to all functionalities
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Pro

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59€
55€
50€
45€
40€
Paid annually
/user/month
  • 2 to 5 users
    6 to 10 users
    From 11 to 20 users
    21 to 30 users
    From 31 to 50 users
  • Access to all functionalities
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Business

On estimate
Paid annually
  • Over 50 users
  • Access to all functionalities
Live features
Included in all offers
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Pointer
Guide your interlocutor.
Live annotations
Show items accurately.
Taking photos with annotations
Show items and keep them.
Cat
Discuss in writing.
File sharing with annotations
Share files with annotations.
Multi-participants
Invite your colleagues, subcontractors, service providers.
Live translation (AI)
Benefit from an instant translation of exchanges in the form of subtitles in more than 100 languages.
Gradient mode
Continue to see details about the intervention when your interlocutor has a limited connection.
Shared actions
Control the display of the interlocutor's screen so that he does not have to do anything
zoom
Use the zoom feature to enlarge or reduce the view.
Whiteboard
Make diagrams and drawings.
HD video
Record in HD quality.
Geolocation
Locate the contact person so you can reach them.
Voice notes
Record voice notes.
Ticketing features
Included in all offers
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Tags
Categorize your interventions (type of equipment, type of intervention... etc.).
Intervention report
Download or share your intervention reports.
Filters
Easily find your intervention tickets by specific criteria.
History
Find all your interventions listed and categorized.
Cat
Exchange with your interlocutors offline.
Notifications
Get notified when your contact person contacts you on an open ticket.
Programming a Kol
Program your interventions.
Agenda view
Consult your past and scheduled interventions.
Statistics and analytics
Analyze the use of your video assistance and ticketing tools by expert, customer or range of equipment.
Interlocutor feedback
Get feedback from your contacts on your after-sales service
Kols fence
Close and/or archive your tickets to manage your customers' access to the chat area
Options
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Assistance journey
Offer maximum autonomy to field teams, centralize technical documentation and benefit from simplified networking
RECORD mode
Record the audio and video of your interventions.
Remote Control
Take control of a PC remotely.
Realwear
Use smart glasses to be assisted remotely and hands-free.
Get started with an immediate, no-obligation free trial

Choose Kolus to transform your after-sales service
into a center of performance and profitability.

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In a few key figures

They trust us

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

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workstation

“We were looking for a solution to support our customers and technicians in real time during troubleshooting.”

Author name
workstation
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Grâce au PASS Kolus, nous avons réussi à cibler les problématiques des clients. Nous avons mis à disposition pour les utilisateurs des vidéos tutoriels, un parcours d’assistance complet ainsi qu’une relation directe avec les techniciens en visio.

Anthony Lubin
Directeur Technique chez FASSI

L’utilisation de Kolus nous permet de guider nos clients de façon très intuitive et très pédagogique au service à la fois de notre efficacité et l’optimisation de nos ressources ainsi que la satisfaction de nos clients.

Hervé MAO
Président ADVINEO

“With Kolus, our service technicians see exactly what our customers see in front of the machines. We are able to locate problems without being on site. This reduces machine downtime and customer frustration.”

Michael Hinterberger
Training team leader

“The search for a solution that would allow us to support our customers and technicians during repairs led us to Kolus. The ease of use, requiring no installation on customer devices, represents a real advance.”

Sébastien Utard
After-sales manager

“Working with Kolus has transformed our approach to technical support. The ability to have the user manipulated for immediate troubleshooting, or to perform an accurate diagnosis before intervention, is a game changer.”

Eric Rat
Process and Technical Support Manager

“We have adopted Kolus in our maintenance and repair department for 6 months now. As a referent, I use it to guide my colleagues in the field and it saves me from having to travel.”

Denis Autran
Maintenance Department Manager

“We use Kolus for the technical support of our customers in France and internationally. Our customers appreciate the simplicity of implementation. There is no software or application to download/install.”

Christophe Blaineau
Technical manager

“We chose Kolus for its easy deployment and efficiency. Our network of international distributors quickly adapted to this solution, which reinforced our digital after-sales service strategy.”

Gilles Payet-Burin
Technical Support Manager

Our partners

Our integrations

Kolus integrates with market-leading CRM, CMMS and ERP solutions for centralized management of your data and better collaboration between your teams

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Don't wait any longer—try it for free today.

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