Change management: how to unite your teams around new tools such as video assistance?
Successful change management
Integrating new tools into an organization is never a simple formality. Whether it is a technology of video assistance or another innovation, the objective is clear: to improve performance.
But the reality? It is often more complex. Resistances, misunderstandings, lack of time... The challenges are numerous.
However, the success of this type of transformation depends on one key factor: your teams.
How they get on board with the project makes all the difference between success and failure. So how do you engage them? This article, designed for decision-makers and managers, guides you step by step, with concrete examples and practical advice.
1. Understanding the obstacles to better overcome them
Resistance to change is not systematic opposition. She often expresses legitimate doubts or fears. Ignoring these obstacles means risking a massive rejection of your project.
Why are employees resisting?
- Fear of the unknown : “What if I don't know this tool?”
- Mental load : “Another novelty to include in my already busy schedule...”
- Disappointing past experiences : “The last time we tried something, it didn't work.”
- Lack of vision : “Why use that? We were doing well without it.”
A company in the agro-industry wanted to deploy video assistance for its field technicians. The latter, accustomed to physical interventions, feared that the tool would replace their expertise. Management organized exchange workshops to explain how this solution would allow them to focus on high value-added missions, while avoiding unnecessary travel.
Result? A gradual but sincere adoption.
2. Involve teams from the start
Change should never be seen as “a decision from above.” The more you involve your employees, the more they will take ownership of the tool.
How do you effectively involve?
- Pilot groups : Ask volunteers to test the tool in real conditions and to share their feedback.
- Collaborative workshops : Involve your teams in adapting workflows around the tool.
- Ongoing feedback : Create channels to gather their feedback and adjust practices in real time.
tip : Showing your employees that they have a role in the success of the project increases their commitment and trust.
3. Focus on transparent and engaging communication
Good communication is more than just an announcement. It should be clear, regular, and motivating.
The key phases of communication:
Case study : One industrial equipment manufacturer broadcast a video testimony from a pilot technician explaining how video assistance allowed him to solve a complex failure in a few minutes. This concrete feedback had a much stronger impact than any technical sheet.
4. Train, train and train again
Training is often seen as an obvious step. However, it is crucial to transform a novelty into a reflex. Employees cannot adopt a tool that they do not master.
Keys to effective training:
- Personalization : Adapt the training to the needs of each team (technicians, after-sales service, administrative staff).
- Progression : Offer basic training, then advanced modules.
- Ongoing support : Set up a hotline or coaching sessions to support users.
Case study : A maintenance company has integrated practical training on video assistance as soon as new technicians were integrated.
Result: Immediate adoption and visible results from the first weeks.
5. Define indicators to measure impact
How do you know if your project is a success? By measuring its results with adapted indicators.
Key indicators for a video assistance tool:
Sharing these results regularly reinforces the confidence of teams and shows that their efforts are bearing fruit.
6. Standardize processes to sustain change
Initial adoption is one thing, sustainability is another. Once the tool is accepted, it must be integrated into daily practices.
How do you get there?
- Formalize workflows : Describe exactly when and how to use the tool.
- Evaluate regularly : Check that the processes are respected and adjust if necessary.
- Encouraging good practices : Value teams that effectively integrate the tool into their daily lives.
Case study : A construction company has made it mandatory to use video assistance for all diagnoses before a physical trip.
Result: a 20% reduction in the costs associated with unnecessary interventions.
7. Valuing and celebrating successes
Never underestimate the power of recognition. When your teams achieve significant results with the tool, take the time to celebrate those successes.
Examples of initiatives:
- Sharing successes : Present a successful use case during team meetings.
- Symbolic rewards : Offer recognition (even symbolic) to the most efficient employees.
Change, a lever for collective performance
Adopting new tools, such as video assistance, is a great opportunity to transform your operations and increase your competitiveness. But for this transformation to work, it must be carried out methodically, attentively and with commitment.
By following these steps, you won't just be setting up a new tool. You will create a positive dynamic, focused on collaboration and performance. And in the end, you will make change a real driver of success for your business.
