Optimize your after-sales service thanks to advanced statistics
In the industrial sector, monitoring your after-sales operations without accurate data is a bit like walking through a fog. Through our Advanced statistics dashboard, we have designed a tool to make your after-sales service more fluid, more transparent, and above all more efficient. Let's take a look at how this dashboard can transform the way you track and optimize each intervention.
A complete dashboard for real-time monitoring
Chez Kolus, we have gathered all the key statistics in a single dashboard, easy to read and designed to give you a clear vision at a glance. Our data goes far beyond simple numbers: it tells us what is really happening on the ground, so that every decision is based on solid information.
Some indicators that our Dashboard highlights:
- Number of tickets and live shows : You have access to the exact number of video assistance sessions (“lives”) conducted, for accurate monitoring of ongoing and completed interventions.
- Total duration of the lives : Whether in minutes or days, this statistic allows you to visualize the time your teams devote to interventions. A key indicator for understanding the real workload.
- Customer satisfaction rate : It's not just a number, it's a direct feedback from your customers, making it possible to ensure that each intervention is well received and that the service meets expectations.
Monitor the performance of the after-sales service in detail
As we know, KPIs are at the heart of an efficient after-sales service. But having data is good, you still need to be able to analyze it correctly. Thanks to our Dashboard, you can follow more detailed elements:
- Average resolution time : A key element in knowing if your teams are intervening within the expected deadlines and optimizing interventions if necessary.
- Avoided trips : How many interventions were resolved remotely? Each trip avoided is not only time saved, but also a reduction in travel costs and environmental impact.
- Fast care rate : Support time is an essential data that shows how responsive your team is to new requests.
Customized and flexible tools
Because each company is unique, our Dashboard allows you to select specific data. For example, with our HeatMap of the lives per day and per hour, you have a view of the peaks of activity. You can also find out which hotliner is the most active, track the number of issues resolved for each business, and even identify when the workload is highest.
You can filter this data by company, by technician, and visualize trends at a glance.
This level of customization makes the tool adaptable to real needs in the field.
Leveraging data to optimize each intervention
With Kolus, data analysis becomes a basis for constantly adjusting your after-sales service:
- Detailed Kols and Pass tracking chart : The lists of interventions by Kol or by Pass allow you to see at a glance the sessions that are open, resolved, or not yet assigned. This level of detail facilitates the distribution of tasks and ensures end-to-end follow-up.
- Charts and HeatMap : Interactive graphs and a customizable HeatMap offer a global vision of intervention schedules, and make it possible to optimize the availability of teams according to the activity.
Advanced statistics for an even more efficient after-sales service
This advanced dashboard from Kolus does much more than gather data: it gives you the keys to anticipate, optimize and manage your after-sales service with precision. By centralizing all this information, we offer you a real lever to make your after-sales service evolve towards a more proactive model, where each number is a performance indicator in its own right.
With Kolus, your maintenance and after-sales service is managed like a well-adjusted machine, each data offers you an opportunity for improvement for increased customer satisfaction.
