Collaborative Service Scheduling:Bring Office-Based and Field Staff Together in a Single Tool
Do your office-based and field technicians use different tools? Kolus brings everyone together on a single platform, with views tailored to each role.
Two worlds that don't communicate with each other
In the office, the support team uses a CRM system or email. In the field, technicians juggle WhatsApp, paper, and their memory. Information doesn’t flow smoothly, duplicate work piles up, and the after-sales manager never has the full picture.
People who stay in one place don't know what those on the move do, and vice versa
Duplicate data across multiple tools (CRM, Excel, emails, notes)
A long and complex learning process, where each tool has its own logic
The customer service manager must manually consolidate the information from each source
How Kolus Brings the Whole Team Together
One platform, role-specific views, shared data.
Web platform for office workers: ticketing, management, video support with AI-generated reports, knowledge base.
Mobile app for field workers: service calls, work orders, AI-generated reports based on voice memos, photos, signatures, offline mode.
Synchronized data: A ticket created in the office is immediately visible on the field technician's mobile device.
Manager's View : unified dashboards that consolidate the entire team’s activity in real time.
And on both sides, AI ensures the quality of the documentation. The office-based technician receives an automatic summary of their video-assisted session. The field technician dictates a voice memo, and the AI enhances their service report. The result: a comprehensive, actionable ticket with seamless continuity of information.
The tangible benefits
The whole team is online
Both office-based and field staff work on the same data in real time.
Just one tool to master
No more juggling five different tools. One system for all after-sales service operations.
Accelerated training
Intuitive interface, with a consistent user experience for everyone. New technicians are up and running in just a few hours.
360° View
The service manager has a real-time view of everything: support activity, field service calls, and consolidated metrics.
Kolus Building Blocks
to bring your team together
Every profile has its place, and data is shared.
Customer Service Ticketing
Centralize all your requests in one place. Track statuses, manage multiple participants, and set deadlines.
Technician Application
Service tickets, reports generated by AI from voice memos, documentation, offline mode.
A single platform for the entire customer service team
Bringing together office-based and field staff within a single platform is the fundamental principle of an effective field service management solution. With Kolus, each role has a tailored interface ( a web platform for support staff and a mobile app for field staff), yet data remains synchronized in real time.
