Knowledge management: all your technical knowledge, accessible to the entire team
Part of your expertise is in your documentation. The other part, however, is in your technicians' heads. With Kolus field service knowledge management, both become accessible to the entire team.
Your technical knowledge is in two places
In your documentation
Manuals, diagrams, and technical datasheets.
It exists, but no one opens it in front of a broken machine.
In the minds of your technicians
Rare breakdowns, adjustments, and tips.
Nothing is written down, so everything leaves with them.
Why you need to work on both
Documentation does not say everything
Indeed, it describes a new machine, not a breakdown in its tenth year.
Your experts will not always be there
Retirement, poaching, or a change in position.
Your technician is alone in front of the machine
Therefore, they need the answer, wherever it comes from.
Therefore, addressing only one of the two sources means leaving half of the answers out of reach.
Two sections, one for each source
Leverage your technical documentation
Your technicians ask the question, and the AI finds the answer in your documents.
- Your manuals and data sheets imported as PDFs
- A question asked in everyday language
- An answer with the source document
Capture your technicians' knowledge
First, your expert dictates. Next, the AI drafts the record, and then a manager approves it.
- A voice note after troubleshooting, nothing to write
- A structured record:symptoms, cause, checks, solution, equipment
- A record linked to the equipment, found by the entire team
The two aspects can be used separately:start with one, then add the other.
A single search to find everything
Your technician asks a question once, and the AI then searches through documentation, guides, and work order reports.
- By keyword
- By equipment
- In everyday language
On the web in the office, and on mobile in the field.
Reliable knowledge
Each guide is validated by a manager before being shared.
Each AI response also indicates the document it comes from.
With other modules
Field service knowledge management stands on its own. Combined with the others, your work order reports and video assistance reports from ticketing enrich the knowledge base.
Frequently asked questions
Which aspect should you start with?
Start with the one that costs you the most today:for example, documentation that no one can find, or experts being constantly called upon for the same issues.
Do you have to write everything by hand?
No. Documentation is imported as a PDF, while sheets are voice-dictated.
How can you be sure of an AI response?
It points to the document where the answer came from, allowing the technician to verify it.
Who decides what goes into the database?
A manager, often your field service manager, validates each sheet.
Is it a CMMS?
No, Kolus is not a CMMS and operates alongside it. However, this module makes your technical knowledge accessible.
