Field service software for machine manufacturers:troubleshoot remotely, arrive prepared for service calls
Your machines are installed far away from you. Diagnose issues via video, send a technician only when necessary, and preserve your experts' knowledge.
What weighs on your field service on a daily basis
These field constraints slow down resolution times and therefore increase your operational costs.
A dispersed installed base
Your machines are running at dozens of client sites, including abroad.
Costly travel
Every dispatch requires a technician, along with significant travel expenses.
Knowledge kept in a few heads
Your experts know how to handle rare breakdowns, but no one else does.
Clients facing downtime
Every hour of machine downtime is costly for your industrial client.
A software suite tailored to your operations
Interconnected modules to resolve issues faster and make every step of troubleshooting reliable.
Service ticketing and video assistance
Each request is linked to the machine and its serial number, synchronized with your ERP. With video assistance included, you also see the breakdown through your customer's camera, with no app to install.
Field service management
Your technician leaves with the diagnosis, the complete machine history, and the necessary parts already identified.
Knowledge management
Your experts dictate their tips, then AI drafts the troubleshooting guide and your manager validates it.
A good starting point: service ticketing
It is primarily used to centralize and qualify each client request, linked to the machine's serial number.
Your ERP remains at the core of your management
Kolus connects to your ERP:your machine base and clients are imported into Kolus, and your work order reports and parts used are sent back to your sales management system.
Frequently asked questions
Essential answers regarding the deployment and use of Kolus.
Does Kolus work with international clients?
Yes. The interface is available in over 20 languages and the chat automatically translates conversations into more than 35 languages:allowing you to assist your international subsidiaries and clients.
Can you access a machine's history?
Yes:breakdowns, service calls, reports, and replaced parts are visible directly to the technician in the mobile app, thanks to the serial number.
Does Kolus connect to our ERP?
Yes:Sage, SAP, Odoo, Microsoft Dynamics, Codial, OpenProd. Machine base data, client details, and work order reports are synchronized bi-directionally.
Can you start with a single module?
Yes. The suite is modular:you can start with service ticketing (video assistance included) without changing your existing scheduling tool, then expand according to your needs.
Does the mobile app work offline?
Yes. Even in areas with no 4G network coverage, technicians can take photos, have clients sign, and record voice notes. Everything synchronizes once connection is restored.
Kolus Is it a " FSM " program?
Yes. Kolus is an field service software solution, and FSM (Field Service Management) schedules service calls, equips technicians with a mobile app, and generates reports.
