Field service software for equipment distributors: responsive field service, regardless of brand
Requests get lost between your customers and manufacturers. That is why Kolus tracks them, routes them, and helps you respond quickly.
What weighs on your field service on a daily basis
These field constraints slow down resolution times and therefore increase your operational costs.
Multiple brands, multiple rules
Indeed, each manufacturer has its own spare parts and warranty procedures.
Three contacts per case
The client, you, and the manufacturer:communications end up scattered across email inboxes.
Demanding customers
Yet, your clients expect a quick response and immediate troubleshooting, regardless of the brand.
No overall view
It is then impossible to manage field service profitability without consolidated metrics.
A software suite tailored to your operations
Interconnected modules to resolve issues faster and make every step of troubleshooting reliable.
Service ticketing
Every request becomes a tracked ticket. Your customer is then invited by text message or email, and they can follow your messages.
Smart forms
A form per brand with no account to create, accessible via a QR code on the machine.
Field service management
The map-based schedule suggests the right technician, and the report is then voice-dictated.
Dashboards
Your figures by brand and by customer: resolution times, service calls, and satisfaction.
A good starting point: service ticketing
It is primarily used to centralize your requests, ensuring you never lose a single one.
Your ERP remains at the core of your management
Kolus connects to your ERP: item catalogs, customers, and orders are synchronized without duplicate data entry.
Frequently asked questions
Essential answers regarding the deployment and use of Kolus for distributors.
Do my customers need to create an account?
No. For example, they fill out a form or are invited to the ticket by text message or email in one click, with no technical barriers.
Do my technicians have a mobile app?
Yes, on iOS and Android: schedule, GPS guidance, dictated voice report, timestamped photos, and customer signature. Offline, they can also take photos, get the customer's signature, and save their voice note.
Can the manufacturer be linked to a case?
Yes. You can invite the manufacturer to the ticket in view-only or collaborative mode. Warranty claims are thus processed faster with the full machine context.
Does Kolus connect to our ERP?
Yes: Sage, SAP, Odoo, Microsoft Dynamics, Codial, and OpenProd. Your equipment fleets, customers, and work order reports are thus synchronized without re-entry.
How to manage a multi-brand machine fleet?
Kolus centralizes all your brands into a single fleet: each piece of equipment then has its own profile, serial number, and complete service history.
Kolus Is it a " FSM " program?
Yes. Kolus is an field service software solution, and FSM (Field Service Management) schedules service calls, equips technicians with a mobile app, and generates reports.
