Dedicated support, from day one through to full deployment
Every Kolus deployment is led by a dedicated project manager with expertise in industrial after-sales service. From scoping to training, we provide structured support to ensure a successful deployment within 2 to 4 weeks.
Our Approach
Every deployment is different. Our approach is based on three pillars to adapt to your organization and ensure successful adoption.
Dedicated Project Manager
A single point of contact who understands your organization, your teams, and your unique needs. They will guide you every step of the way, from the initial scoping phase through to full deployment.
Dedicated support at every step
Setup, data import, team training: every step is managed by a business expert who understands your challenges. A single point of contact for a structured launch.
Phased rollout
Start with a pilot site or a small team. Test the tool in real-world conditions, then roll it out at your own pace. There’s no need to change everything all at once.
Steps for getting started
A four-step process tailored to the size and complexity of your organization.
Framing
Analysis of your after-sales service organization, current processes, and priorities. Definition of the scope, timeline, and key performance indicators.
Configuration
Customization of the platform to suit your organization: processes, forms, and user roles. Import of your existing data (customers, equipment inventory, and historical data). Implementation of ERP integrations as needed.
Training
Training for in-house and field teams, tailored to each team’s specific needs. Hands-on training using your actual data, not a simulated environment.
Deployment
Rollout on a site-by-site basis, with close monitoring after launch. Your project manager will remain available to adjust the configuration and answer questions from the teams.
What you receive
Structured support for every stage of the deployment, led by a project manager with expertise in industrial after-sales service.
Platform Configuration
Comprehensive customization tailored to your organization: processes, roles, forms, and equipment categories. Your project manager will work with you to set this up.
Multi-site and international deployment
Do you have multiple sites, either in France or abroad? Our phased rollout method is designed for just that. We start with a pilot site, validate the processes, and then expand site by site using a structured rollout plan.
Support is available in French and English. The platform is multilingual, and the chat feature includes AI-powered automatic translation into more than 35 languages to facilitate communication with your international teams and clients.
Site-by-site rollout: a schedule tailored to each location
Bilingual support: French and English
Multilingual platform: interface available in multiple languages
AI chat translation: 35+ languages, with each user writing in their own language
