HVAC field service software:heating and air conditioning, planned and tracked service calls
Summer or winter, requests arrive in waves. That is why Kolus sorts them, plans your routes, and keeps the history of each installation.
What weighs on your field service on a daily basis
These field constraints slow down resolution times and therefore increase your operational costs.
Two peak seasons
As a result, summer heatwaves and severe winter cold simultaneously saturate your call center.
Comfort emergencies
For example, a broken boiler in the middle of winter requires an emergency callout on-call.
Complex installations
Communal boiler rooms, ducted systems, multi-splits:each site therefore has its own specific constraints.
Strict SLAs to meet
In addition, your preventive and corrective maintenance contracts require guaranteed response times.
A software suite tailored to your operations
Interconnected modules to resolve issues faster and make every step of troubleshooting reliable.
Service Ticketing & Forms
Requests arrive qualified and linked to the site contract. An alert then signals the SLA deadline.
Scheduling and mapping
Routes are thus organized according to refrigerant handling certification and geographical location.
Installation history
Schematics, refrigerants, past service calls, and spare parts accessible on mobile devices.
Technician app
Arrival notification sent to the client, followed by a report dictated in 2 minutes at the end of the service call.
A good starting point: field service management
It is used first to handle seasonal peaks, and then to ensure the reliability of your preventive maintenance routes.
Your ERP remains at the core of your management
Kolus integrates with your ERP to synchronize maintenance contracts, parts, and service slips.
Frequently asked questions
Essential answers regarding the deployment and use of Kolus for HVAC professionals.
Does Kolus manage maintenance contracts and SLAs?
Yes. Each installation or boiler room is linked to its contract. An automatic alert then warns you before the commitment deadline expires.
How does Kolus help during peak seasons?
First, requests arrive pre-qualified by photos and breakdown type. Then, the map-based schedule optimizes route assignment in real time.
Does Kolus replace a CMMS?
No. Kolus centralizes field service requests and manages field service calls:it therefore works alongside your existing CMMS or ERP.
Does Kolus connect to our ERP?
Yes:Sage, SAP, Odoo, Microsoft Dynamics, Codial, and OpenProd. Your equipment fleets, clients, and work order reports are therefore synchronized without re-entering data.
Can we track refrigerants and Cerfa forms on mobile devices?
Yes. Your technicians log refrigerant movements and also have the work order report signed directly on their smartphones.
Kolus Is it a " FSM " program?
Yes. Kolus is an field service software solution, and FSM (Field Service Management) schedules service calls, equips technicians with a mobile app, and generates reports.
