Testimonials and Case Studies:They Structured Their Field Service With Kolus
In these testimonials and case studies, executives and field service managers share what has changed for them.
What they say
Direct feedback from field service managers, technical managers, and executives in industrial companies.
“Before Kolus, we used an Excel spreadsheet with zero traceability. Today, traceability is at 90%, and video diagnostics have saved us 70 trips. It is an extraordinary benefit for our technicians.”
“The search for a solution to support our customers and technicians during troubleshooting led us to Kolus. Ease of use represents a real step forward.”
“Even when I’m not there, the know-how doesn’t disappear: the procedure, the photo, the history: everything is accessible in the tool. It’s an essential safeguard for our technicians’ autonomy.”
“Kolus made it possible to target our customers' problems precisely. We have significantly reduced calls to our technicians, allowing them to focus on high-value service calls.”
“Centralizing requests and history by equipment allows our inside and field teams to work with the same level of information on each bottling line.”
“Kolus provides us with essential rigor and traceability in tracking our deployments and daily technical service calls.”
Customer case studies
Discover the concrete results achieved by our customers based on their equipment fleet type and field service challenges.
EODev
Fewer unnecessary trips, and the ability to retain expertise:all without replacing the ERP system.
Asserva
3,000 out of 9,600 tickets created independently by farmers.
Fassi France
"A notable decrease in requests sent to our technicians."
Liebherr
"Ease of use, requiring no installation on client devices, represents a real step forward."
TEMMA
"This immediately allows us to better understand the problem and help the client more effectively."
Veolia
"I use it to guide my colleagues in the field, and it saves me from having to travel."
Pöttinger
"We are able to locate problems without being on site."
Acces Industrie
"The ability to have the user handle the equipment for immediate troubleshooting, or to carry out a precise diagnosis before the service call, changes the game."
Behind every case, a supported project
A structured, step-by-step rollout to ensure immediate adoption by your office team and field technicians.
