AFTER-SALES SERVICE MANAGEMENT SOFTWARE
TheAI -powered customer service platform for manufacturers.
Cut down on unnecessary travel.
Manage your field operations in real time.
Leverage your experts' expertise.
Speed up your remote diagnostics.
More than200 industrial after-sales service organizations worldwiderely on Kolus
A multilingual platform used in France and around the world to provide support for equipment on every continent.
Your customer service is up and running at
, but it could beso much better
Scattered requests
Emails, phone calls, WhatsApp… your customer service requests come in from all over. Information is scattered, and requests get lost.
Unnecessary travel
Field service calls are poorly prepared. No preliminary diagnosis was made. The technician arrives without any prior information.
Vanishing expertise
When an experienced technician leaves the company, years of expertise go with them.
Rising costs
Unnecessary trips, declining customer satisfaction, and an after-sales service that is becoming increasingly difficult to make profitable.
A structured, end-to-
customer service process from initial contact to resolution
Kolus covers the entire after-sales service cycle in five interconnected steps
Receipt of the request
Your customers report an issue via email, phone, or an online form. Kolus converts each request into a structured ticket. With smart forms (add-on module), the request is pre-qualified upon submission: affected equipment, photos, and a description of the issue. But even a simple email is enough: Kolus automatically converts it into a usable ticket.
Centralized Customer Service Ticket
Every request becomes a ticket. A single source of truth that connects all stakeholders: the customer, the support team, the field technician, and the after-sales manager.
Remote troubleshooting or diagnosis
Your in-house team initiates a video support session with the customer. They observe the issue in real time and consult the technical documentation. If the problem can be resolved remotely, it is resolved. Otherwise, a comprehensive diagnosis is conducted to prepare for an on-site visit.
Fieldwork
When a field visit is unavoidable, the field technician receives a detailed service order: the full diagnostic context, photos provided by the customer, and the parts to bring. They arrive fully prepared. At the end of the service call, they complete their structured report (photos, affected equipment, replaced parts) and record their observations as a voice memo. The AI automatically generates the summary, which is added to the full report.
Capitalization
Every ticket contributes to your knowledge base. Remote support logs and service reports are automatically generated by AI. Nothing is overlooked: everything is tracked and immediately actionable.
What Sets Kolus Apart
Most tools on the market only handle on-site service calls. They come in handy once the decision to dispatch a technician has already been made. But the entire upstream process, receiving the request, triaging it, and attempting to resolve the issue remotely, remains outside the scope of the tool.
Kolus covers the entire after-sales service process. It is the only software that connects your in-house technicians (support, hotline, experts) and your field technicians within a single platform, all working on the same ticket. And thanks to its built-in artificial intelligence, Kolus helps you diagnose issues faster, learn from each resolution, and anticipate recurring breakdowns.
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Better-prepared field operations
Fewer unnecessary trips
Technical expertise remains within the company
More responsive customer service
A comprehensive platform with modules you can activate as needed
Customer Service Ticketing
Centralize all your requests in one place. Track statuses, manage multiple participants, and set deadlines.
Video support
Perform remote diagnostics via real-time video. AI automatically generates a report for each session.
Technician Application
Service tickets, reports generated by AI from voice memos, documentation, offline mode.
Knowledge Management
Make the most of every service call. Technical documentation accessible via AI.
Dashboards
Manage your customer service operations with actionable data: resolution times, costs, and satisfaction.
Integrations
Connect Kolus to your existing tools: ERP, CRM, CMMS, email. Open API and native connectors.
They set up their customer service department with Kolus
“Kolus has helped us streamline our customer service operations and significantly reduce unnecessary travel. Our field technicians now arrive on-site fully prepared.”
Customer Service Manager
“Video support has changed the way we work. We can now resolve issues remotely that used to require us to travel on a regular basis.”
Technical Director
“The tool is simple; our technicians got the hang of it in just a few days. The seamless integration between support and the field makes all the difference for our organization.”
Customer Service Manager
Designed for technical professions
Kolus is used by more than 200 service organizations in manufacturing, material handling, construction, HVAC, and many other sectors.
Equipment rental companies
Service management software designed for industry
Service management software designed for manufacturers, distributors, and rental companies of industrial equipment. Bring your in-house and field technicians together on a single service management platform. From the customer request to the service report, every step is centralized, traceable, and measurable. Kolus is a service call management system, an after-sales service management system, and an after-sales service ticketing tool designed for the industrial sector.
Frequently Asked Questions
Industrial after-sales service ticketing software is a platform that centralizes all after-sales service requests (breakdowns, parts requests, technical questions) within a structured ticketing system. Unlike a generic helpdesk, it is tailored to the specific needs of industrial after-sales service: fleet management, work orders and service reports, video support for remote diagnostics, and a mobile app for field technicians.
Kolus is designed for industrial small and medium-sized businesses (SMEs) and mid-sized companies that manage technical after-sales service: machine manufacturers, equipment distributors, equipment rental companies, maintenance firms, and companies in the construction, material handling, HVAC, and agricultural sectors.
No. Kolus is a best-of-breed tool that integrates with your existing ecosystem. It connects to your ERP, CRM, or CMMS via native connectors or an open API. It does not replace your management tools; rather, it adds a specialized layer for after-sales service.
Standard deployment takes between 2 and 4 weeks. If you’re migrating from an existing tool and need to transfer data, allow 4 to 8 weeks. Support is included in all plans, with no hidden costs.
Generic helpdesks are designed for digital customer support (e-commerce, SaaS). They do not handle the specific requirements of industrial after-sales service: equipment fleets, field service calls, service orders, remote technical support, and offline mode. Kolus is designed specifically for these purposes.
