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Kolus
  • Your needs
    • Centralize myservice requests—no more scattered emails, calls, and WhatsApp messages
    • Categorize mycustomer service requests: Categorized requests sent to the right people
    • Remote troubleshooting:Troubleshoot via video call or schedule an on-site visit
    • Organizing myservice calls: Service tickets, reports, and traceability
    • Bringing together office-based andfield staff: A single tool for the entire service team
    • Leveraging mytechnical expertise: Documentation, history, knowledge base
    • Migrate from anexisting tool: Smooth transition, dedicated support
  • Product
    • Support & Troubleshooting
      • TicketingSupport: Centralize all your requests
      • Smart Forms:Qualified Leads from the Start
      • VideoSupport | Remote Video Diagnostics
      • Knowledge Management: Capitalize onYour Technical Expertise
    • Field operations
      • Technician App:The All-in-One Field Tool
      • Service orders andreportsSigned and traceable digital service orders
      • Mapping &Planning: Optimize Your Field Routes
      • Offline mode:Work without an internet connection
    • Steering
      • Dashboards andStatistics: Manage Your After-Sales Service with Data
      • Integrations: Drive Your Customer Service with Data
    • View the full platform
  • Sectors
    • Machine manufacturers
    • Material Handling & Lifting
    • Equipment rental companies
    • Construction & Civil Engineering
    • Equipment distributors
    • Agricultural equipment
    • HVAC – Air Conditioning – Heating
    • Service and Maintenance Companies
  • Prices
  • Resources
    • Learn
      • Blog
      • Kolus vs. Excel
      • Kolus vs. General-Purpose Ticketing
      • Kolus or CMMS
      • Kolus vs. FSM
    • Discover Kolus
      • Our History
      • Our support
      • Customer Testimonials
  • Partner Area
  • FR
Request a demo

Uncategorized

Gérer une hotline : un défi quotidien à transformer en opportunité

Si

Faites de votre SAV un moteur de croissance stratégique

Le

Et si votre système de ticketing devenait votre passeport pour l’international ?

In

FSM et économie de l’attention : simplifier l’accès à l’information pour les techniciens terrain

Un

FSM, GMAO, ticketing SAV : quelle solution pour quelle entreprise ?

Le

Du ticket à la signature client : comment fluidifier toute l’intervention terrain

La

Décharger les experts des demandes simples : le rôle stratégique du chatbot de niveau 1

In

Dialogue humain vs automatisation : où placer la visio-assistance dans la digitalisation du SAV ?

La

Digitalisation du terrain : un levier pour fiabiliser les interventions technicien

Digitaliser

Direction : transformer la donnée issue des tickets en décisions stratégiques

In

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PRODUCT

The platform

Customer Service Ticketing

Video support

Technician Application

Smart Forms

Knowledge Management

Dashboards

Integrations

YOUR NEEDS

Centralize my requests

Assess and guide

Troubleshoot remotely

Organizing my presentations

Bringing together those who stay put and those who are on the move

Migrate from an existing tool

RESOURCES

Blog

Customer Testimonials

Our History

Our support

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  • Your needs
    • Centralize myservice requests—no more scattered emails, calls, and WhatsApp messages
    • Categorize mycustomer service requests: Categorized requests sent to the right people
    • Remote troubleshooting:Troubleshoot via video call or schedule an on-site visit
    • Organizing myservice calls: Service tickets, reports, and traceability
    • Bringing together office-based andfield staff: A single tool for the entire service team
    • Leveraging mytechnical expertise: Documentation, history, knowledge base
    • Migrate from anexisting tool: Smooth transition, dedicated support
  • Product
    • Support & Troubleshooting
      • TicketingSupport: Centralize all your requests
      • Smart Forms:Qualified Leads from the Start
      • VideoSupport | Remote Video Diagnostics
      • Knowledge Management: Capitalize onYour Technical Expertise
    • Field operations
      • Technician App:The All-in-One Field Tool
      • Service orders andreportsSigned and traceable digital service orders
      • Mapping &Planning: Optimize Your Field Routes
      • Offline mode:Work without an internet connection
    • Steering
      • Dashboards andStatistics: Manage Your After-Sales Service with Data
      • Integrations: Drive Your Customer Service with Data
    • View the full platform
  • Sectors
    • Machine manufacturers
    • Material Handling & Lifting
    • Equipment rental companies
    • Construction & Civil Engineering
    • Equipment distributors
    • Agricultural equipment
    • HVAC – Air Conditioning – Heating
    • Service and Maintenance Companies
  • Prices
  • Resources
    • Learn
      • Blog
      • Kolus vs. Excel
      • Kolus vs. General-Purpose Ticketing
      • Kolus or CMMS
      • Kolus vs. FSM
    • Discover Kolus
      • Our History
      • Our support
      • Customer Testimonials
  • Partner Area
  • FR
Request a demo
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