New • Field knowledge

In every field service team, expertise relies on key technicians. Capture their knowledge before they leave.

First, your lead technician dictates. Next, the AI drafts the record, and your field service manager or director validates it. Finally, the entire team reuses it:thus, the knowledge stays within the company.

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Knowledge capture in Kolus:the expert dictates a voice note, the manager validates the record, the technician consults it

The silent emergency

Technical knowledge walks out the door every day

Retirement, poaching, job changes:each departure takes with it years of troubleshooting experience that was never written down.

1 in 3

maintenance technicians will retire by 2030

Source: France Stratégie, Métiers 2030

The team

Three key roles, critical equipment

This is a reality experienced every week, particularly in your workshops and on your job sites.

👨‍🔧

The senior field service expert

Field service expert

Over 20 years of experience. Retirement planned in two years. Yet he knows every machine and every breakdown by heart.

📋

Field service manager or director

Field service director

He oversees service calls and also validates official procedures for the entire department.

🛠️

The maintenance technician

Field technician

Diligent and independent with standard tasks, but helpless when faced with a complex or unusual malfunction.

⚙️

The machine

55 kW compressor

Stopped at a client site. Yet the real answer is not in the manual:it is in the head of the senior field service expert.

Without Kolus

A breakdown that only the senior field service expert knows how to resolve

06:40 Alarm:the compressor triggers a safety shutdown.

07:15 The maintenance technician heads out to the site without any precise history.

08:00 Next, the maintenance technician searches the PDF documentation, but finds nothing.

09:15 Blocked, he then calls the senior field service expert on his mobile phone.

10:15 Then the senior field service expert identifies the cause over the phone, thanks to the memory of a similar case.

10:45 Finally, the component is replaced and the line is put back into service.

4h 05m

of production downtime for the client

5h 15m

of field service time mobilized in total

1h 00m

of expert time interrupted and tied up on the phone

But the day the senior field service expert leaves, who assists the less experienced technicians?

With Kolus

Captured, validated, and reused knowledge

Here is how tacit knowledge becomes a lasting asset for your company.

The senior field service expert creates the record

First, on site, the senior field service expert dictates a voice note in the mobile app describing the breakdown, diagnosis, and applied solution.

The field service manager validates the record

Next, the field service manager or director reviews the record automatically generated and structured by AI. With one click, they make it the official reference for the team.

The maintenance technician consults the record

Finally, in the field, the maintenance technician finds the exact procedure by equipment, keyword, or natural language, and then completes the repair independently.

Automatic generation

Two minutes of voice dictation, nothing to write by hand

While the senior technician describes the breakdown out loud in front of the machine, the Kolus AI extracts the technical data and structures the troubleshooting record. The record is then automatically linked to the model and the equipment.

🛡️ Indeed, nothing enters the knowledge base without managerial validation.

Field feedback record: Stuck check valve ⏳ Pending validation

Symptoms

Cold shutdown, intermittent error code E-42.

Cause

Clogging of the thermostatic discharge valve.

Checks

Measure upstream pressure using the differential manometer (> 3.2 bar).

Solution

Dielectric solvent cleaning or replacement with seal kit K-55.

Equipment

17 mm torque wrench, seal kit ref. 884-J.

One month later

Same breakdown occurred at another client:the maintenance technician is on their own

The maintenance technician can then find the record by keyword, by equipment, or by asking the Kolus AI a question.

2 hours and 10 minutes

of production downtime instead of 4 hours and 5 minutes

2 hours and 20 minutes

of field service time instead of 5 hours and 15 minutes

0 calls

to the senior field service expert: therefore, the expert was not disturbed

Tangible profitability

What a single record yields per breakdown

Here is an example of a measured comparison between an undocumented service call and a guided service call.

Indicator	Without Kolus	With Kolus
Downtime at the client's site	4h 05m	2 hours and 10 minutes (-1 hour and 55 minutes)
Technician field service time	5h 15m	2 hours and 20 minutes (-2 hours and 55 minutes)
Expert time mobilized	1h 00m	0 hours and 0 minutes (total autonomy)
Estimated field service cost	Approximately 290 €	Approximately 150 €

~140 €

of field service cost saved per repair

1 hour and 55 minutes

less machine downtime at the client's site

1h 00m

of expert time entirely preserved

Quantified example. Assumptions:40 €/h technician, 60 €/h expert, 0.636 €/km, 90 km round trip.

Preserving knowledge

Your senior field service expert retires. Their knowledge remains.

Measure the knowledge accumulation over two years before a senior technician leaves.

formalized documents without a tool in two years

~150

technical documents captured and approved

Assumption: 1 to 2 documents captured per week for two years.

← View knowledge management View Documentation & AI search →

FAQ

Frequently asked questions

How does the technician record their voice note? +

Directly from the Kolus mobile app:he freely dictates what he observed and how he solved the problem. Next, the AI transcribes, cleans up, and structures the note into a technical sheet.

Is the document immediately visible to the entire team? +

No. It goes to the approval inbox of your field service manager or technical director. Once approved or completed, it becomes accessible to all technicians.

Can photos or diagrams be attached to the document? +

Yes. For example, the technician can add photos of the defective part or the correct assembly. The manager can also attach an excerpt of the manufacturer diagram during the approval process.

Does the capture feature work without an internet connection? +

Yes. The audio recording is stored locally on the smartphone and synchronized as soon as the technician reconnects to 4G or Wi-Fi.

What about what is already written?

See search in documentation →

Service ticketing

Field service management

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