Connect Kolus to OpenProd to manage your field service
The direct link between your OpenProd industrial projects and your on-site service calls. This allows you to control field service costs and ensure complete traceability of your machine bases.
What flows automatically between OpenProd and Kolus
A proven gateway to eliminate billing delays and manual data entry.
Reference data
-
Customers, sites & projects
Customer records, installation sites and links to OpenProd industrial projects. -
Item bill of materials & parts
Item catalog, bills of materials for manufactured machines and field service rates. -
Machine bases & serial numbers
Technical file for each machine leaving production and associated history. -
Warranty & maintenance contracts
Contractual coverage terms and monitoring of manufacturer obligations.
Service call data
-
Project hour allocation
Actual service hours and travel consolidated directly into the OpenProd project. -
Spare parts consumption
Actual stock issues on-site reflected in OpenProd field service stock. -
Digital work order report (PDF)
Acceptance report and signed technical report attached to the industrial project. -
Invoicing trigger
Validated data sent for immediate issuance of the field service invoice in OpenProd.
Field specialization connected to your production
Maintain the rigor of your management while providing a modern application for your teams.
A mobile tool tailored for special-purpose machines
Access technical diagrams and history, dictate reports, and take mandatory photos. Offline mode also keeps photos, signatures, and voice notes available.
Complete visibility and team coordination
A feedback loop thus connects the field service, the engineering department, and the manufacturing workshop.
Control over project profitability
You therefore have precise visibility into the field service cost of each piece of equipment sold, whether under warranty or out of warranty.
Compatible with OpenProd
Gateways tailored to your technical infrastructure:for example, installed on-premises or hosted in the cloud.
OpenProd ERP (All versions)
CompatibleIntegration via the OpenProd Web Services API. It also supports cloud-hosted environments or installations on your dedicated industrial servers.
Project-based and multi-company management
CompatibleService calls are automatically linked to the project codes and cost centers configured in your OpenProd system.
How does the gateway implementation work?
A project managed by our integration engineers to ensure the continuity of your management.
Business workflow scoping
First, analysis of tables and objects:matching third-party accounts, items, parts warehouses, and hour valuation rules.
Configuration in a mirror environment
Next, configuration of the connector on a test database. Then, simulation of actual service calls to validate inventory updates and commercial parts.
Validation and guided rollout
Finally, adoption of the mobile app by technicians and support during the first actual closures and invoices.
Frequently asked questions about the OpenProd connector
How does project tracking work within OpenProd?
Kolus allows you to link each work order report to the corresponding OpenProd project to automatically consolidate actual labor and parts costs.
Can technicians access machine history on-site?
Yes. On a smartphone or tablet, technicians have access to the complete equipment file, including all previous maintenance operations.
How does the testing phase work?
We first validate all data flows in a mirror environment (sandbox) connected to your OpenProd test database before any field deployment.
Who provides support for the connector?
The Kolus technical team maintains the gateway and also coordinates with the OpenProd integration teams during version upgrades.
