Connect Kolus to Microsoft Dynamics 365 & Business Central to manage your field service
Eliminate manual re-entry between the field and Microsoft. You automatically synchronize your customers, machine fleets, spare parts, and signed work order reports.
Dynamics 365
Business Central
What flows automatically between Microsoft Dynamics 365 & Business Central and Kolus
A proven gateway to eliminate billing delays and manual data entry.
Reference data
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Customer Accounts & Contacts
Customer files, service site contact details, and commercial terms defined in Dynamics. -
Item Catalog & Spare Parts
Item references, manufacturer designations, prices, and equivalent part management. -
Customer Assets & Serial Numbers
Equipment and installed bases at your customer sites, technical history, and active warranties. -
Service Contracts & SLAs
Preventive visit frequencies and subscribed contractual commitments.
Service call data
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Time Sheets & Travel
Time spent on site approved by the manager and charged directly to the service order. -
Parts Used On Site
Automatic inventory count in your Business Central warehouses or vans. -
Digital work order report (PDF)
Document signed by the customer on mobile, archived in the Dynamics order folder. -
Billing Initiation
Automatic generation of the sales document or billing line without double entry.
The Field Service Specialization for Microsoft
Maintain the rigor of your management while providing a modern application for your teams.
A Modern and Intuitive Mobile App
Voice dictation for reports, annotated photos, and schematic viewing, without the complexity of an ERP. In addition, photos, signatures, and voice notes work offline.
Dispatching and Map-Based Scheduling
View the progress of service calls in real time, optimize travel routes, and handle emergencies in seconds.
Same-Day Billing in Business Central
As soon as the work order is closed, hours and parts are ready to be billed in Microsoft.
Compatible with Your Microsoft Dynamics Ecosystem
Gateways tailored to your technical infrastructure, whether installed locally or hosted in the cloud.
Dynamics 365 Business Central (Cloud & On-Premises)
CompatibleIntegration via standard OData APIs and secure AL extensions. It is therefore compatible with cloud SaaS versions and dedicated server installations.
Dynamics 365 Finance & Supply Chain / Customer Engagement
CompatibleConnection via Microsoft Dataverse and web services, particularly for complex industrial organizations requiring a custom architecture.
How does the gateway implementation work?
A project managed by our integration engineers to ensure the continuity of your management.
Business workflow scoping
First, analysis of tables and objects:matching third-party accounts, items, parts warehouses, and hour valuation rules.
Configuration in a mirror environment
Next, configuration of the connector on a test database. Then, simulation of actual service calls to validate inventory updates and commercial parts.
Validation and guided rollout
Finally, adoption of the mobile app by technicians and support during the first actual closures and invoices.
Frequently Asked Questions About the Microsoft Dynamics Connector
Everything you need to know about the technical integration between Dynamics 365 / Business Central and Kolus.
Do We Need to Modify Our Existing Business Central Configuration?
No. Kolus relies on standard APIs and web services from Microsoft Dynamics. Your customer tables, items, and warehouses remain configured according to your current rules.
Is Our Microsoft Data Secure?
Yes. The connection uses Azure AD authentication protocols (OAuth 2.0). In addition, each data flow is encrypted and tracked, with prior validation before accounting entry.
Is Kolus compatible with hosted and cloud versions?
Yes. We support Business Central Cloud (SaaS), Business Central On-Premise, and earlier Dynamics NAV environments.
What happens if a technician works offline?
When offline, technicians can take photos, collect customer signatures, and record voice notes. As soon as the device reconnects to a network, this data syncs with Microsoft Dynamics.
How are service orders and replenishment managed?
Once the field report is signed, parts used are deducted from vehicle inventory, and the billing document or service order is updated in Dynamics.
