Connect Kolus to SAP to manage your field service calls
Provide your field technicians with a simple mobile application while maintaining the management rigor of SAP.
What flows automatically between SAP (Business One & S/4HANA) and Kolus
A proven gateway to eliminate billing delays and manual data entry.
Reference data
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Partners and Customer Records
Master customer data, service site contact details, and SAP pricing conditions. -
Item Catalog and Bill of Materials
Spare part references, descriptions, and sub-assembly bills of materials (BOM). -
Equipment Records and Functional Locations
Installed serial numbers, preventive maintenance history, and SAP warranties. -
Service Orders and Maintenance Routines
Preventive and corrective service orders planned from SAP.
Service call data
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Actual Hours Confirmations
Actual service and travel times entered directly into the SAP service order. -
Goods Issues and Parts
Automatic deduction of consumed parts from the corresponding SAP stock warehouses. -
Digital work order report (PDF)
Sealed PDF document with signatures and time-stamped photos, attached to the SAP order. -
SAP Billing Trigger
Order validation enabling the immediate issuance of the invoice without manual re-entry.
Field Agility Combined with the Rigor of SAP
Maintain the rigor of your management while providing a modern application for your teams.
Mobile Ergonomics Designed for Efficiency
Fluid application on smartphone or tablet, featuring voice dictation, photos, and signatures even offline, without the complexity of SAP transactions.
Visual and Map-Based Management
Dynamic scheduling, rapid assignment of urgent tasks, and live visibility into the progress of mobile technicians.
Zero traceability breaks in SAP
Rigorous cost allocation by equipment, exact labor valuation, and accelerated invoicing.
Compatible with your SAP environments
Gateways tailored to your technical infrastructure, whether installed locally or hosted in the cloud.
SAP Business One (SQL Server and SAP HANA)
CompatibleConnection via the standard SAP Business One Service Layer:ensuring your business rules and accounting validations are respected.
SAP S/4HANA and SAP ECC6
CompatibleIntegration via secure OData web services and BAPIs:tailored particularly for multi-company and multi-plant industrial environments.
How does the gateway implementation work?
A project managed by our integration engineers to ensure continuity in your management.
Business workflow scoping
First, analysis of tables and objects:matching third-party accounts, items, parts warehouses, and hour valuation rules.
Configuration in a mirror environment
Next, configuration of the connector on a test database. Then, simulation of actual service calls to validate inventory updates and commercial parts.
Validation and guided rollout
Finally, adoption of the mobile app by technicians and support during the first actual closures and invoices.
Frequently asked questions about the SAP connector
Everything you need to know about the technical integration between SAP and Kolus.
Do we need to modify our existing SAP configuration?
No. Kolus adapts to your SAP table structure (items, partners, stock warehouses). Your business rules and settings therefore remain unchanged.
Is our SAP data modified without control?
No. The workflows are configured according to your business rules:for example, generating draft documents or service orders for validation before final allocation.
Does synchronization work with SAP Business One and S/4HANA?
Yes. We do have secure connectors via Service Layer for SAP Business One and via OData API / BAPI for SAP ECC and S/4HANA (cloud and on-premise).
What happens if a technician works offline?
Offline, the technician takes photos, gets the customer's signature, and records a voice note. As soon as the device reconnects to a network, this data is transmitted and synchronized with SAP.
How are parts consumed under warranty managed?
Kolus qualifies warranty coverage directly in the field work order, allowing SAP to charge the correct stock or re-invoicing account.
