TEMMA

The Challenge

Faced with the challenge of maintaining optimal efficiency across its global bottling lines, TEMMA was seeking a solution that would minimize on-site interventions—which are often costly and logistically complex—while improving the responsiveness of its technical support team. The goal was twofold: to reduce unplanned downtime and to increase users’ autonomy in the day-to-day management of their equipment.

The Kolus Solution

To address these challenges, TEMMA has implemented Kolus ’s video-assistance solution, which enables the company to digitize and centralize the management of its after-sales service. This intuitive platform facilitates real-time communication with customers and technicians, making remote diagnostics faster and more accurate. The adoption of this technology has transformed the way TEMMA interacts with its installations.

Kolus It allows us not only to speak with the customer over the phone, but also to see them. This enables us to immediately gain a better understanding of the problem and assist the customer more effectively.

David DARRIET
Co-CEO at TEMMA