+1,2
tons of CO2e saved+100
trips avoided per year+19%
first-call resolution rateThe Challenge
At Veolia, the challenge is twofold: to minimize their environmental impact by reducing physical travel and to optimize the time their field teams spend on the job. In a world where operational efficiency is key, it is crucial to find innovative ways to remotely guide employees during operations, particularly during on-call shifts or when members of other departments or new employees are involved. The focus is on finding a simple and intuitive solution that can be deployed immediately.
The Kolus Solution
To address these challenges, Veolia implemented the video-assistance solution from Kolus —a strategic choice that enables expert advisors to remotely guide field teams, thereby significantly reducing travel. This cross-functional approach has also optimized on-call support, involving employees from other departments and newly hired staff. The implementation of the Kolus tool was quick and easy, requiring no in-depth user training, and has delivered significant benefits in terms of operational efficiency and reduced environmental impact.
We’ve been using Kolus in our maintenance and repair department for six months now. As the point person, I use it to guide my colleagues in the field, which saves me from having to go out there myself.
Denis Autran
Maintenance Department Manager
