The Challenge

Acces Industrie faces the challenge of quickly diagnosing and resolving the technical issues encountered by its customers, while minimizing the impact on their operations. The need to guide users effectively and intuitively toward rapid troubleshooting or accurate diagnosis requires a solution capable of providing a clear and detailed view of the affected equipment.

The Kolus Solution

To meet this challenge, Acces Industrie adopted the video-assistance solution Kolus after customizing the tool to its specific needs. This collaboration made it possible to implement a user-friendly interface for both internal teams and end customers. Thanks to Kolus, Acces Industrie’s experts can not only view the affected equipment in real time, but also listen to the noises it emits and take photos on the spot, thereby enhancing the diagnosis. The seamless sharing of information between the hotline and field technicians optimizes service calls and boosts the effectiveness of technical support.

Our partnership with Kolus has transformed our approach to technical support. The ability to guide users through immediate troubleshooting or to perform an accurate diagnosis before taking action is a game-changer.

Eric Rat
Process and Technical Support Manager